Processing

In stock products

All items are made and packaged by me personally, so please allow 1-3 business days for processing, after which your orders will be shipped.

Custom products

I need 1-3 weeks to produce your custom product. You can always ask me what the actual processing time is through email at info@joopdigitalstudio.com.  

Back order

I need 1-3 weeks to create out of stock items that have been ordered by back order. You can always ask me what the actual processing time is through email at info@joopdigitalstudio.com. 

Shipping

Within the Netherlands

Your order will be shipped from the Netherlands. There is no delivery tracking code or insurance included, in standard shipping.
Orders shipping within the Netherlands usually arrive in 2 business days, but can take up to 5 business days during busy times such as the holidays.

International

Your order will be shipped from the Netherlands. There is no delivery tracking code or insurance included, in standard shipping.
Orders within the EU take 1-3 weeks.
Orders to Canada can take 4 to 12 weeks.
Orders to everywhere else can take 2 to 5 weeks.

Returns

Custom orders

Products that are made specifically for you cannot be returned. If the product was damaged during shipping please contact us so we can find a solution.

Digital products

Digital products can not be refunded as the product cannot be returned.

Other products

If you want to return your product, please let us know within 14 days by sending an email to info@joopdigitalstudio.com.
Used products will not be refunded.
Return shipping costs will not be refunded.

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